poor wifi

no problem on private messages here. U trying to send to the ​@Fórum profile right? 

Try a different browser or device. The other solution is calling 16990.

um bem haja 

Hello ​@Carl miller,

Thank you for your feedback. We’re sorry to hear your having trouble with the messaging system.

​@Bruno Aleixo shared a good help. Please try using an anonymous chrome window on a different device.

Thank you

Thanks for the advice, I will try that. Can I ask why you would like me to send my NIF? 

Hello ​@Carl miller,

To look into the situation you mentioned, we need your NIF so we can access your customer file.

Thank you

Sorry but I still cannot send a private message. Is there any other way that you can access my account? You have my name and postal code? 

Hello ​@Carl miller,

We have not identified any restrictions affecting the sending of private messages to the ​@Fórum profile.
If the issue persists, please try using a different browser or try using an anonymous chrome window on a different device.

We need your NIF in order to assist you.
To ensure the protection of your personal data, please send it to us via private message.

Thank you