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Sebastian Weis
Kilobyte
December 1, 2020
Respondido

Kanguru Livre XL bank transfer

  • December 1, 2020
  • 4 comentários
  • 100 visualizações

Hi,

I use a Kangaru Livre XL and my account was finish at 26 November. I made a bank transfer to NOS the same day, because my credit card was not working online and I sent the receipt of the bank transfer per mail. On the NOS website it says transfers will be done within 5 days, but my Internet is still not working. I tried to call but unfortunately I do not understand one word portuguese. Can somebody help?

Thank you.

    Melhor resposta por Inês B.

    Hi @Sebastian Weis,

    We’re sorry for our late response.

    Please send us a message with your client number, through @Fórum profile, so we can check what is happening with the Internet service.

    Thank you

    4 Comentários

    Inês B.
    Inês B.ModeradorResposta
    Moderador
    December 2, 2020

    Hi @Sebastian Weis,

    We’re sorry for our late response.

    Please send us a message with your client number, through @Fórum profile, so we can check what is happening with the Internet service.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
      Sebastian WeisAutor
      Kilobyte
      December 2, 2020

      Hello Inês,

      thank you very much for your answer! I think the problem already will be solved, I tried to call NOS again and reached a very friendly and helpful Lady, she tried very good to help me and forwarded everything.

      Thank you very much, obrigado. 

      Sebastian WeisAutor
      Kilobyte
      December 2, 2020

      Hi @Sebastian Weis,

      We’re sorry for our late response.

      Please send us a message with your client number, through @Fórum profile, so we can check what is happening with the Internet service.

      Thank you

      Hello Inês,

      thank you very much for your answer! I think the problem already will be solved, I tried to call NOS again and reached a very friendly and helpful Lady, she tried very good to help me and forwarded everything.

      Thank you very much, obrigado. 

      Inês B.
      Inês B.Moderador
      Moderador
      December 4, 2020

      @Sebastian Weis, if you need our help, we still available here and let us know.

      Thank you 

      Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
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