Hello @Michel Ribbens,

Thank you for reaching out to us. We’ll assist you in this matter.

Please tell us what’s the technology of the service you have installed.

Does this situation happen in multiple devices? 

Thank you 

Hello João,

Thanks for your reply. I'm not sure which technology you mean, but see the picture of the router. All my devices are connected by the WiFi network and I've had the same problems on all devices.

At this moment, all seems okay again but yesterday and this morning and afternoon the connection constantly turned on and off. I took out the power cable of the router multiple times to restart it but only until about an hour ago the problems stopped. So I hope all is fine again.

Hello @Michel Ribbens,

Thank you for your feedback. 

The router shown in the picture is the Power Router (Router Wi-Fi 4.0).

If the situation persists please send us a private message to the @Fórum profile with your NOS Costumer Number.

Thank you 

Thank you João. I’ll reach out if the problems come back. Have a good evening.

Having the same problems again... Can someone contact me please and fix this?

Hello @Michel Ribbens,

We’re sorry to hear you’re having troubles. 

We’ve received your private message and reply to it as soon as possible.

Thank you