Internet 4G router das not work since 3 days

Hello there @Nicky van rijssel,

Could you gently provide the brand and model of the router 4G along with your usual location by sharing your Portuguese zip code?

Thank you

Hello Jorge,

Zip Code is: 8650-165 (figueira- Budens)

Router Brand: HUAWEI

Thanks for your reaction.

Huawei Router

Model number: B311-221

I already reset the router multiple times. Also changed position
The online router interface  from NOS sometimes gives 3G sometimes 4G most of the time no connection.

First would advice reading the router manual here.

Probably a hard reset would do be nice, the reset is in the picture bellow.

If needed the settings are here.

• Como configurar o APN da Banda Larga Móvel

Let us know if it helped.

Best of luck

Thank you for your alert and comment, @Nicky van rijssel.
We found that there are indeed difficulties with 4G technology in the area you refer to.
The situation is already being resolved and we expect to be brief.
We apologize for the inconvenience.

Best Regards, 

Still not working….
Any updates on the problem solving?
Its almost a week without internet now?

Not at the moment, @Nicky van rijssel 😥

We hope to resolve quickly.
We suggest you access the settings and connect to the 3G network

Best Regards, 

Can you not give me acces to 5G?
 

The Sim in the router says its ready for 5G.

When i upgrade to 5G wil i be having internet?
 

I’m afraid you lost a client here….sorry.

Sorry the only solution your company can come up with is sending customers ‘that pay a proper price for your service’….1o years back in time to 3G internet speed. Who can work on a 3G network in 2023?

Upgrade your customers when you don’t do what they pay for! or atleast come with a discount solution or something …..What a company….can’t believe it.

sorry.

Hello @Nicky van rijssel,

We apologize for the inconvenient.

The B311-221 is a 4G router, not prepared for 5G connections.

As @Mário P. said, we’re working on solving this situation as soon as possible.

Thank you for your understanding 

I now have a vodaphone connection also 4G. Works just fine. Same place, same network, same price.

I´ve been having the same problem!

Hello there @Alexandra A,

Could you gently provide the brand and model of the router 4G along with your usual location by sharing your Portuguese zip code?

Thank you

Hello @Alexandra A,

Thank you for reaching out to us.

We recommend you use a 3G connection only until the maintenance in the area is concluded.

Thank you  

Hello @João H. 

When will it be functioning?

thanks