Internet 4G router das not work since 3 days

When i upgrade to 5G wil i be having internet?
 

I’m afraid you lost a client here….sorry.

Sorry the only solution your company can come up with is sending customers ‘that pay a proper price for your service’….1o years back in time to 3G internet speed. Who can work on a 3G network in 2023?

Upgrade your customers when you don’t do what they pay for! or atleast come with a discount solution or something …..What a company….can’t believe it.

sorry.

Hello @Nicky van rijssel,

We apologize for the inconvenient.

The B311-221 is a 4G router, not prepared for 5G connections.

As @Mário P. said, we’re working on solving this situation as soon as possible.

Thank you for your understanding 

I now have a vodaphone connection also 4G. Works just fine. Same place, same network, same price.

I´ve been having the same problem!

Hello there @Alexandra A,

Could you gently provide the brand and model of the router 4G along with your usual location by sharing your Portuguese zip code?

Thank you

Hello @Alexandra A,

Thank you for reaching out to us.

We recommend you use a 3G connection only until the maintenance in the area is concluded.

Thank you  

Hello @João H. 

When will it be functioning?

thanks