fix

Good afternoon, ​@Om Parkash Sharma 
We apologize for the inconvenience.
Please let us know if you have tried turning off the router from the power supply for a few seconds.
Thank you.

Yes i do everything already in main Box where all wire Attached there was Red Light in LOS 

We appreciate the information, ​@Om Parkash Sharma 
Please try to perform a technical check on your services at my.nos.pt/problemas-tecnicos/ .

We look forward yo your feedback.
Thank you.

Hello ​@Om Parkash Sharma, 

I suggest you associate the services following this procedure. 

If you have any questions, please share them with the community. 

Thank you,

Hello everyone,

​@Om Parkash Sharma, ​@Jorge C has shared a helpful suggestion. 🤗
We also recommend that you remove your personal information from your comment, for your own protection and privacy.

Please follow the steps provided and let us know if the issue persists.

We’ll be waiting for your feedback.

Best regards,

The issue is same yesterday i visit you store and ask help they just said you received a call from care but still not any call received very poor service i face not one care here last 4 days no internet  tomorrow i go out for some days i meed it urgent   Today because my camera working on net or when i come back on 20 they you solve this problem and  you discount this month bill 

We're here to help and will look into the situation, ​@Om Parkash Sharma.

Please send us a private message to the ​@Fórum  profile with the taxpayer number (NIF) associated with the contract.

Best regards,

Please check msg 

Hello

We’ve received your private message and will reply as soon as possible, ​@Om Parkash Sharma.

Best regards,

​@João H. ​@Mário P. You send technician on wrong address I already told you the problem in Estela WIFI the technician visit after 1 Month but in wrong Address what a service by Nos i waiting from 31 July and still my wifi not Working you tell why i pay for this month, Now i book For Tomorrow technician visit my self by app please Tell him visit in estela not Sao Teotonio, Nothing service Provided by Custmore care Till Date , I wait at home left my all work full day for technician but he Visit 550 km away for me on wrong address Wowww what a service My Correct Address in Estela, i am not Liable for pay any Technician Cost 

Hello ​@Om Parkash Sharma,

Thank you for your message. 

Did you confirmed in which address was scheduled the maintenance in my NOS?

Thank you

Yes please See My Private Msg send to you 22 before and also I told On Customer Care when i call on you Customer care line 

And your technician visit My Sao Teotonio Home Address and i get this msg only in this no address mention for Visit 

Hello ​@Om Parkash Sharma,

Thank you for your feedback. 

Please send us a private message to the ​@Fórum profile with your NOS Costumer Number.

Thank you

Already Send yesterday many msg please check once 

Hello ​@Om Parkash Sharma,

Thank you for your feedback.

All messages are replied by entry order. We’ve received your private message and will reply to it as soon as possible. 

Thank you

Your technician come today and fixed the problem, as well as i tell you before on 1 aug to technician come in our street for new contention at some home, they cut my wire from the poll your technician also said this some one was cut the wire from the poll, brcause my wifi not working till 1 aug after the techincian come, And i want discount my bill for this because my wifi not working last 1 month 

Check my old msg 

Hello ​@Om Parkash Sharma,

Thank you for your feedback.

We’ll analyze this matter and answer to your private message as soon as possible. 

Thank you