Destaque

Conheça o novo Giga Router Wi-Fi 6 da NOS



Mostre a primeira mensagem

88 Comentários

@Gimenez  Eu vivo no Vale da Amoreira, zona do Barreiro na Margem Sul!

 

Reputação 7
Crachá +2

Boa tarde a todos,

Agradecemos o vosso testemunho sobre este tema.

A disponibilização de instalações FTTH para serviços fibra, irá depender da zona geográfica em que se encontrem.

Caso surja alguma outra questão, falem connosco. Estamos sempre disponíveis para ajudar.

Obrigado
 

Exmos. Senhores,

O meu contrato foi renovado no passado mês de Dezembro 2021, por mim na vossa loja, foi-me dito que viriam substituir o router pelo novo Giga Router Wi-Fi 6 da NOS, o primeiro router de operador com Wi-Fi 6 do mercado!  mas passados aproximadamente 4 mêses, até hoje ainda não me vieram subtituir o router. Venho reclamar e solicitar que venham substituir o dito router. Penso que por motivos de renovação do contrato, careço dessa substituição. Aguardo que façam o agendamento e que me informem directamente qual o dia e a hora. Aguardo a vossa resposta e agendamento 

Reputação 7
Crachá +1

Olá @Rui Manuel Santos Fernandes,

É cliente FTTH? 

Reputação 7
Crachá +2

Boa tarde @Rui Manuel Santos Fernandes,

Agradecemos a sua mensagem. Vamos ajudar.

O @Diogo S. colocou uma boa questão. Diga-nos, por favor, se a sua instalação é FTTH. 

Obrigado

 

 

@Rui Manuel Santos Fernandes  Acima perguntaram se o senhor é cliente FTTH (fibra ótica ligada ao router).

Eu enquanto cliente em que estive numa situação quase igual, lhe digo:

Mesmo que a sua instalação seja HFC (cabo coaxial ligado ao router, aquele cabo branco e grosso), podes exigir que a NOS faça a substituição da rede HFC por FTTH e a instalação do GigaRouter 6.0.

Eu estive exatamente nesta mesma situação, e na semana passada, após dias a ligar ao 16990, consegui que fizessem a substituição da rede coaxial por fibra óptica e do router antigo pelo GigaRouter 6.0 (WiFi 6)!

Reputação 7
Crachá +6

Boa tarde @Gabriel Mendes
Agradecemos a partilha.:slight_smile:

Fale connosco se surgirem questões. Estamos aqui para ajudar. 

Muito obrigado

Boa tarde @Rui Manuel Santos Fernandes,

Agradecemos a sua mensagem. Vamos ajudar.

@Diogo S. colocou uma boa questão. Diga-nos, por favor, se a sua instalação é FTTH. 

Obrigado

 

 

Boa noite @João H. Peço-lhe o favor de informar-me se a instalação FTTH,  é de cabo coaxial ou Fibra ?

No entanto, posso adiantar que a minha instalação segundo me informaram não é fibra, mas não tenho a certeza, de que forma é que poderei esclarecer qual o tipo de instalação que tenho

@Rui Manuel Santos Fernandes  FTTH é com o cabo de fibra óptica e HFC é com cabo coaxial!

Nessa foto, é o cabo de fibra óptica!

 

 

Reputação 7
Crachá +6

Bom dia @Rui Manuel Santos Fernandes

Para conseguirmos confirmar o tipo de fibra que tem instalada, necessitámos de aceder à sua conta de cliente, pelo que pedimos que nos envie uma mensagem privada com o seu número de cliente para o perfil @Fórum

O @Gabriel Mendes deu uma boa ajuda. No entanto, devemos indicar que os cabos podem variar dependendo do equipamento (ONT) em questão, mas por norma são amarelos. 

Obrigado, 

Boa tarde,

Eu possuo o router Giga Router Wi-Fi 6 com a velocidade de download nos 500 Mbps e é por FTTH. Gostaria de saber porque no smartphone que tem compatibilidade com wifi 6 (já que estive em locais em que tinha o mesmo router e aparecia o icone de wifi 6), não aparece wifi 6 e nas definições de rede no modo de operação não aparece o protocolo ax? 

 

Reputação 7
Crachá +6

Bom dia @Ricardo_Martins1969
Movemos o seu comentário para o artigo 

Deste modo, garantimos a boa organização do Fórum NOS. 

Confirme-nos, por favor, o código postal da zona em que se encontra. 

Obrigado

Reputação 1

Boa tarde, alguém pode explicar esta situação que acontece neste router? Antes de o reinciar á dois dias tinha 154 páginas com a maioria das páginas com esta informação. E refiro me á parte da porta do router é claro.

Date/Time Severity Module Message
17.06.2022 18:52:27 Info SYS

Modem login was successful

17.06.2022 18:42:21 Error DNS

DNS name resolution failure (settings.crashlytics.com)

17.06.2022 18:37:27 Info WIFI

Device <4E:0F:BD:98:80:32> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])

17.06.2022 18:07:05 Info WIFI

Device <AC:D5:64:2C:F5:11> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])

17.06.2022 18:04:41 Info WIFI

A WiFi device <AC:D5:64:2C:F5:11> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])

17.06.2022 18:03:36 Info WIFI

Device <AC:D5:64:2C:F5:11> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_VIDEO_5G])

17.06.2022 17:35:45 Error DNS

DNS name resolution failure (https://app-measurement.com/sdk-exp)

17.06.2022 17:35:45 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 17:35:42 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 17:35:39 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 17:35:36 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 17:31:43 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 17:31:40 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 17:31:37 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 17:20:23 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 17:20:20 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 17:20:17 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 17:15:42 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 17:15:39 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 17:15:36 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 17:02:12 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 17:02:09 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 17:02:06 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:59:38 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 16:59:35 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:59:32 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 16:59:29 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:57:25 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 16:57:22 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:57:19 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 16:57:16 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:57:13 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 16:57:10 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:54:39 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 16:54:36 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:54:33 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 16:49:04 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:49:01 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 16:48:58 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:43:50 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 16:43:47 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:43:35 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 16:41:55 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:41:52 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 16:41:49 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:36:47 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 16:36:44 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:36:22 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 16:27:46 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:27:43 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 16:27:40 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:16:50 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 16:16:47 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:16:44 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 16:12:45 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:12:42 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 16:12:39 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:10:47 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 16:10:44 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:10:41 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 16:08:44 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 16:08:41 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 16:08:38 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:56:20 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 15:56:17 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:56:14 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 15:54:16 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:54:13 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 15:54:10 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:40:47 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 15:40:43 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:40:40 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 15:38:43 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:38:40 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 15:38:37 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:36:54 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 15:36:51 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:36:33 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 15:23:57 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:23:54 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 15:23:51 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:21:59 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 15:21:56 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:21:53 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 15:10:57 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:10:54 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 15:10:51 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:07:47 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 15:07:43 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:07:40 Info LETH

An Ethernet port is now connected (3/10/AUTO)

17.06.2022 15:07:37 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:07:34 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 15:07:31 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:04:18 Info LETH

An Ethernet port is now connected (3/100/FULL)

17.06.2022 15:04:15 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 15:04:12 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 14:54:46 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 14:54:43 Info LETH

An Ethernet port is now connected (3/1000/FULL)

17.06.2022 14:54:40 Info LETH

A device has been disconnected from an Ethernet port (3)

17.06.2022 14:52:57 Info LETH

An Ethernet port is now connected (3/100/FULL)

 

Comentário