SIM Activation

Hello ​@PAUL311,

Thank you for your message. Could you please confirm whether your data plan is prepaid or postpaid? The activation process may differ depending on the type of service.

Once we have this information, we’ll be happy to guide you through the correct activation steps.

Kind regards

Hi. 
It's a post paid account.

I am going to use it in a 5G router.

I've tried putting the sim in a phone, but no success.

Regards 

Hello ​@PAUL311,

Thank you for your feedback. 

Since its a post paid, the card is already active as its delivered.

When you tried it in a smartphone, did it request a pin code? Did the card established a 4G connection? 

Thank you