SIM Activation

Hello ​@Fabio marques cunha, welcome to the NOS Forum.

We appreciate your message and are here to help you.

To do so, please give us with more details about the situation.

What type of SIM card did you purchase and which tariff plan is associated with it?

Thank you

This card, I am a Chinese tourist, I don't know how to contact you, so I can only try on the forum. I don't know what to do now.

Hello ​@Fabio marques cunha,

Can you please tell us how much you paid for the SIM card, or whether you have already made any top-ups?

Thank you

购买了两张共计支付28€，单张14€。买来后放入手机显示无服务

I purchased two cards for a total of 28€, with each card costing 14€. After purchasing, when I inserted them into my phone, it showed no service.

I can provide my phone number, as well as the SIM card PIN and PUK codes. Could you please check in the backend or on the terminalCan you help me activate it?

Hello ​@Fabio marques cunha,

We have removed the images you shared as they contained personal data. For your protection, we recommend that you do not share personal information publicly.

Please test the SIM cards in another device and let us know whether the issue persists or if it has been resolved.

Thank you

I have tried several devices, but I still cannot use it.

Thank you for your feedback, ​@Fabio marques cunha.

Based on the information available, we recommend visiting the store where you purchased the SIM cards so that the team can verify what happened.

Once you've visited the store, please let us know the outcome. We'll be happy to help you.

I am currently in Belgium and cannot reach Portugal.