Sem acesso à 'aminhanet.nos.pt'

@ANDREW YING-HUI CHEN 

Good morning, it may be really a problem with the association of services in your area of ​​Client,https://cliente.nos.pt/WebSelfcare/Homepage what is the package that has a contract? If it is a TV package, you must associate it with a TV package and continue inserting the requested data. If you do not solve the problem of access to the router, post again here in the Forum

thanks.  when the technician installed my service, he verified that it was set up correctly.  here is what i see on my Area de Cliente.  Seems fine to me.  I don’t see the ‘manage equipment’ button that others seem to show.

also, i did a factory reset on my router.  which did nothing.

how would I know if it is registered correctly?  the service does show up in my Area of Client and it shows my router model, if that is what you mean.  

@ANDREW YING-HUI CHEN

Good afternoon,

You should try to enter the router using a computer with the Google Chrome browser

 I cannot guarantee that your router will be entered through aminhanet.nos.pt., You should send a private message to the @Fórum  profile so that the moderators can check this situation.

Good afternoon,

You should try to enter the router using a computer with the Google Chrome browser

 I cannot guarantee that your router will be entered through aminhanet.nos.pt., You should send a private message to the @Fórum  profile so that the moderators can check this situation.

yes.  i have tried Chrome many times.  Não dá.

@ANDREW YING-HUI CHEN 

The best thing to do is to accept the help of moderating the Forum, moderators will be able to access your account through your customer number and will be able to find the problem that is making it difficult to enter the router.

The best thing to do is to accept the help of moderating the Forum, moderators will be able to access your account through your customer number and will be able to find the problem that is making it difficult to enter the router.

thanks.  i already send a PM with my info to the Forum.  it is just annoying and frustrating to see everyone with the same problem, but with no real solution.  they must see all the error messages and complaints.  no one seems to care.

Hello @ANDREW YING-HUI CHEN, @Guimas e @Jose Rodrigues, 

We apologize for the delay.

@ANDREW YING-HUI CHEN, in order to help us, please send us a private message with your NOS customer number to @Fórum, please.

Thank you

Hi, I have the same issue,

I'd 1011 when I try to connect to the router. 

Internet is completely disconnected. Wifi or ethernet. I don't speak Portuguese which makes it hard to have help by phone... 

Good night, which router you have installed? Are your services registered in your Client Area? The router is working normally, right?