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H
Hello

Sorry that i write in English, today I receive a email and sms for the payment of may. I use the reference in the email and SMS to pay my bill. But now I logged into my account, i see that is still unpaid, and I checked there the details, the ENTRADA and reference is totaly different then in the SMS and MAIL.

And i already paid. What to do?
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Melhor resposta por M. Alexandre 9 May 2017, 16:23

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2 Comentários

M
Reputação 6
Crachá +1
Hi HDR197,

Are you sure that email and sms you received are really from NOS, in place of some scheme or spoofing?
Very odd the fact of the payment references be different. I recommend that you keep the sms and email, just in case. Also you should contact NOS by phone to be sure that your payment ref. that you used is authentic.
Anyway, you must wait until 24h to see the update in your Client Area.

Best of luck!
H
Hi,

Thanks for your answer. Yes I am positive it is from NOS and not a spoof

Obrigado!

Kind regards,
Henry

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