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I have just started a new contract with nos they said I would have Disney+ but when I log into the app it says I am not eligible? Why is this?

Jose RodriguesResposta

Super User

I have just started a new contract with nos they said I would have Disney+ but when I log into the app it says I am not eligible? Why is this?

Good evening,

Have you already associated your services to your customer area? Do your services include BOX UMA ?

 check if you are strictly following all the steps suggested in this topic:

Jose Rodrigues

Resposta

Super User

I have just started a new contract with nos they said I would have Disney+ but when I log into the app it says I am not eligible? Why is this?

Good evening,

Have you already associated your services to your customer area? Do your services include BOX UMA ?

 check if you are strictly following all the steps suggested in this topic:

João H.

Gestor da comunidade

Hello @Laura Runkehl,

Thank you for reaching out to us. @Jose Rodrigues gave a good help regarding this matter.

Please tell us if you registered you services in Área de Cliente.

Follow the steps described in the article bellow on how to activate the Disney+ offer:

Please tell us if you were able to do it.

Thank you

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