Good evening,

Have you already associated your services to your customer area? Do your services include BOX UMA ?

 check if you are strictly following all the steps suggested in this topic:

Hello @Laura Runkehl,

Thank you for reaching out to us. @Jose Rodrigues gave a good help regarding this matter.

Please tell us if you registered you services in Área de Cliente.

Follow the steps described in the article bellow on how to activate the Disney+ offer:

Please tell us if you were able to do it.

Thank you