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Megabyte
August 7, 2024
Respondido

Devolução de equipamento

I have canceled my services and need to return my equipment. The support team on the phone said to go to the store, so I bought a train ticket to Viana do Castelo to return the equipment. The store said if I return the equipment before the date the services will be canceled, there will be a fine. Unfortunately, I will be out of the country permanently on the date the services end. I don’t have anyone who can return the equipment for me. The cancelation text says I can schedule a return of the equipment on the app, but I don’t see this anywhere. Please help me understand how to give you your equipment back. 

Melhor resposta por Jorge C

Hello @SteveW,

In the former App NOS you could consult and schedule the return of equipment.

In the new App my NOS I can’t see that option but maybe the courier collection is still available.

Please wait for the intervention of the company's only employees, the community managers.

Thank you.

16 Comentários

João H.
Gestor da comunidade
August 14, 2024

Thank you for your feedback @SteveW.

We’ve received your private message and will reply to it as soon as possible.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
SteveWAutor
Megabyte
August 27, 2024

This still hasn’t been solved. I am leaving the country in 4 days. Please help me return your equipment to you without a fine! 

João H.
Gestor da comunidade
August 27, 2024

Hello @SteveW,

Thank you for your message.

We’re following up on this matter.

You can return all the devices in a NOS Store without the fear of any penalty. The cancelation documents were received and approved. 

We will keep following up on this matter to assist in any situation.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
SteveWAutor
Megabyte
August 27, 2024

Thank you, João,

 

I will return it and ignore the store’s warning of a penalty. Then, I will follow up with you here.

 

Thanks!

João H.
Gestor da comunidade
August 27, 2024

Hello @SteveW,

When returning the devices, make sure to keep the proof of return provided by the store employee. 

Please share with us here after you return the devices in the NOS Store. 

Than you 

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
SteveWAutor
Megabyte
August 27, 2024

João,

 

I returned the equipment and have the proof of return the store gave me. Thank you.