cloasing contract

Same here. They are hanging up the phone every time I try to cancel.

It seems this is common practice by NOS:

Go to a store and deliver the forms. u get a copy of the confirmation of intent to cancel de contract, and puff, everything is solved. 

save time by calling cus most of the people dont even speak english.

um bem haja 

Thank you, I will try that.

 @João H. thank you for the answer.

However I do not have the section “documentos pendentes” in “Apoio do Cliente” as detailed in the guide you attached. How can I proceed online?

Hey @Daniele dArienzo, i suggest u do as i recommended, quicker and more efective. 

um bem haja 

Well, I just spent an hour in the shop and not even the shop assistant could cancel it after being on the phone with multiple people for an hour. I don’t know what to say anymore.

Hello @Alexandros Baramilis and @Daniele dArienzo,

Thank you for reaching ou to us. We’ll help on this issue.

Please send us a private message to the @Fórum profile with your NOS Costumer Number or your taxpayer number. 

Thank you

Hi have not received a reply in the private @Fórum. I am trying to close the contract before leaving portugal as I asked here in the forum several time. As you can see from the answers, i have not been able to proceed regardless of my request. If there is any further information nos needs on my side let me know thank you.

Hi @Daniele dArienzo. You can go to the shop and request the cancellation forms like @Bruno Aleixo suggested, it will be faster. You might just need to pay a penalty if the contract period has not ended.