Cancel contract

Hi Nos team,
I have to move back to France for my work asap. With this regards I need to cancel my account with NOS asap (just keeping my telemoveis though). I can't find someone that speaks English on the phone and in the shops I have been told I cannot be helped. I would like to cancel and deliver back the items am currently using however I have no idea how much I am supposed to pay to cancel my contract as well, especially in the case of a work transfer.

Looking forward to hearing backfrom you on this asap.

You have to go to a Nos shop and say you want to cancel your contrat, then you have to fill a form they have there.
They will call you on the same day asking why you want to cancel and only then you can deal with them the terms of the cancel.

Other option is if you are registered on the client area you have an option there to send a email to them saying you want to cancel and after that they will call you back.

Regarding the the items you are using the shops are not allowed to acept them, that's why they can't help you. Only after the contrat cancel they will call you back and deal with you the day to go to your house to colect the items.

hope that helps.

Olá, I am still learning portuguese, so I ask to accept my topic in english. I have been a customer of NOS for one year and wanted to cancel my "internet no telemovel" as soon as possible, as I no longer require it. I went to the NOS Loja in Silves and was told that I was registered for cancellation, but I would receive a phone call from someone at NOS and after that phone call, 2 days later, I can pick up the contract and sign it again at the Silves Loja. Someone called me from NOS, but did not speak english and I did not understand his portuguese and he hung up the phone. I went to the Silves Loja, but there was no paperwork there to be signed and the process started over again. Why can't I just sign the cancellation in Silves without having to discuss this on the phone with NOS? This delays the cancellation date and of course NOS profits from this. When I call NOS, I cannot get anyone on the phone who speaks english. Funny, one year ago when I was not yet a customer, everyone at NOS spoke english with me. I have heard from others who seem to have the same problem getting a contract cancelled at NOS. Any assistance I would highly appreciate.

Well, evidently this forum brings very fast results, inside of 30 minutes I received a call from NOS and supposedly everything is solves and I no longer need to go to Silves. Why does complaining seem to work and why can't a system function correctly and not require complaints (at least not these kind)? anyhow, NOS said it is fixed, we will see. Tenha um bom fim de semana!

@Steve, i think that most likely it was a coincidence, because here they are not able to help with individual questions. but it's great that your problem is solved! 😃

I have been unsuccessfully trying to call support for 4 months now and I can't get a hold of anyone that speaks english well enought, to help me cancel my subscription. I have called 10 times or more without luck. I'm still getting bills from NOS.

I no longer live in Portugal, so I cannot go to a NOS store.

I want to cancel my contract. Please help.

My customer number is: Cxxxxxx

Best regards
Simon Strandgaard

Do you have a direct link to the page where I can terminate my contract?