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Broadband contract renewal


Trying to renegotiate new contract since NOS is double the price of competitors eg NOWO.

Visited Guia store who could not help but scheduled a call from retention team.

Promised call never happened and spent over two hours trying to contact the team but continually transferred on to a holding line that never gets answered. No email address available to register a formal complaint.

The customer service of NOS is appalling and one wonders how they retain customers.

Any help with this really appreciated 

Melhor resposta por Guimas

16990 or 931699000 option 4 is available from 9 to 21.

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5 Comentários

  • Autor
  • Kilobyte
  • 3 comentários
  • 29 de maio de 2023

The most dreadful customer service experience ever!

What a shambles of a company 


Guimas
Super User
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  • Super User
  • 11909 comentários
  • Resposta
  • 29 de maio de 2023

16990 or 931699000 option 4 is available from 9 to 21.


  • Autor
  • Kilobyte
  • 3 comentários
  • 29 de maio de 2023

Hi

Tried Option 4 on number provided but no luck.

 


  • Autor
  • Kilobyte
  • 3 comentários
  • 29 de maio de 2023

Hi Guimas - Any help you can provide would be greatly appreciated. 


João H.
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  • Gestor da comunidade
  • 27881 comentários
  • 30 de maio de 2023

Hello @ADRIAN ERASMUS,

Thank you for reaching out to us. We’ll always available to help here at Fórum NOS.

Please send us a private message to @Fórum with you NOS Costumer Number and your preferred contact.

Thank you


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