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Kilobyte
May 10, 2021
Respondido

billing issues

Dear sir/madam,

 

how many times i called your customer support, and i spent more than 15 euro to call you guys,

and i am wasting my time with you, still you are not solving my issues. 

why you are not respecting your customers, after the 2 years of use i realized nos having worst customer support.. i called many time still you guys telling me i am using television service and other two sim i am using… 

i already explained thousand times i am using only one hotspot unlimited internet service not any other service i am having from you and i don’t want anything else,,

i think i need to complaint about your service because without my knowledge you are changing my contract and without my signature your making contract and sending lots of bills to me also..

if you can possible solve the issue ….

you guys are taking money only,, not giving any good services..

 

very sad about your service after 15 days i am still waiting for my correct bill payment 

    Melhor resposta por João H.

    Hello @JINU DEVASIA KOCHEELATHU,

    We did not received any private message from you on the @Fórum profile, as previously requested. 

    We appreciate if you could reply to our private message from the @Fórum profile, please check your inbox.

    Thank you in advance

    27 Comentários

    Jorge C
    Super User
    Super User
    May 7, 2023

    Hello there @Angry,

    I understand but the moderation team ask you to send your customer number over private message, so could you gently press here and send it?

    Thank you

    Mário P.
    Gestor da comunidade
    May 8, 2023

    Hello @Angry
    In order for us to help you, we suggest that you consult the details of your NOS invoice and check the reason for the extra costs.

    Learn how at: 

    Please tell us if you got it. We are waiting for your feedback.

    Best regards, 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Mário P.
    Gestor da comunidade
    May 8, 2023

    Hello everybody,
    We moved your comments to the article where the topic is already covered. Thus, we guarantee the good organization of information. 

    Best Regards, 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.
    Kilobyte
    December 19, 2024

    Hello Sir/Madam. My name is Barunjit Singh. My NIF number is *********. I have a complaint about my NOS internet. When I got the internet, my plan was 27.99 euros. Which is also written in my contract and I have proof of it. But today 41.99 euros have been deducted from my account by NOS. How can this happen? If my contract is 27.99 euros, then how can you deduct 41.99? I have complained about this to NOS before but I did not get any response. If I have to do it this way, then I have to stop the direct debit because I have to pay what is written in my account, otherwise I will complain about it. If you have any email or phone number, give me it, I will send all the proof.

    João H.
    Gestor da comunidade
    December 19, 2024

    Hello ​@KULWINDER SINGH,

    Thank you for reaching out to us.
    Personal information was redacted from your comment for your own protection.

    Please refer to the invoice for more information about extra debits associated with your services.
    You can also check this in my.nos.pt:

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    Kilobyte
    December 19, 2024

    Sir, you don't understand, my contract is 27.99 euros, but today 41.99 euros have been deducted from my account. Something has happened to me. How can you deduct 41.99 euros by giving me a 27.99 plan? 

    João H.
    Gestor da comunidade
    December 20, 2024

    Hello ​@KEANU CARDOSO,

    Thank you for your message. 

    Have you checked the invoice for more information like extra costs associated with consumption or communications outside the ceiling? 

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.