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Sir, you don't understand, my contract is 27.99 euros, but today 41.99 euros have been deducted from my account. Something has happened to me. How can you deduct 41.99 euros by giving me a 27.99 plan? 


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • December 20, 2024

Hello ​@KEANU CARDOSO,

Thank you for your message. 

Have you checked the invoice for more information like extra costs associated with consumption or communications outside the ceiling? 

Thank you