Kilobyte

Respondido

billing issues

Forum|Forum|5 years ago
May 10, 2021
27 comentários
214 visualizações

Dear sir/madam,

how many times i called your customer support, and i spent more than 15 euro to call you guys,

and i am wasting my time with you, still you are not solving my issues.

why you are not respecting your customers, after the 2 years of use i realized nos having worst customer support.. i called many time still you guys telling me i am using television service and other two sim i am using…

i already explained thousand times i am using only one hotspot unlimited internet service not any other service i am having from you and i don’t want anything else,,

i think i need to complaint about your service because without my knowledge you are changing my contract and without my signature your making contract and sending lots of bills to me also..

if you can possible solve the issue ….

you guys are taking money only,, not giving any good services..

very sad about your service after 15 days i am still waiting for my correct bill payment

Melhor resposta por João H.

Hello @JINU DEVASIA KOCHEELATHU,

We did not received any private message from you on the @Fórum profile, as previously requested.

We appreciate if you could reply to our private message from the @Fórum profile, please check your inbox.

Thank you in advance

Mostrar respostas anteriores

J

JINU DEVASIA KOCHEELATHUAutor

Kilobyte

did you get any solution for me?

João H.

Gestor da comunidade

Hello @JINU DEVASIA KOCHEELATHU,

We appreciate if you could send a private message to the @Fórum profile, where we’re analyzing this matter.

Thank you in advance

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

J

JINU DEVASIA KOCHEELATHUAutor

Kilobyte

Hi, i am available now.

how many days your process are taking.. i don’t understand why

J

JINU DEVASIA KOCHEELATHUAutor

Kilobyte

Last time i clearly mentioned to your customer care agent. i am not the person who you are thinking,

because i didn’t went any shop for purchasing your television connection and i didn’t made any contract with you.

you guys are providing very careless services without verification how you made contract with my NIF you have to check the ID proof,

you guys made very horrible mistake with making contract..

João H.

Resposta

Gestor da comunidade

Hello @JINU DEVASIA KOCHEELATHU,

We did not received any private message from you on the @Fórum profile, as previously requested.

We appreciate if you could reply to our private message from the @Fórum profile, please check your inbox.

Thank you in advance

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

J

JINU DEVASIA KOCHEELATHUAutor

Kilobyte

Last time i clearly mentioned to your customer care agent. i am not the person who you are thinking,

because i didn't went any shop for purchasing your television connection and i didn't made any contract with you.

you guys are providing very careless services without verification how you made contract with my NIF you have to check the ID proof,

you guys made very horrible mistake with making contract .

A

Angry

Kilobyte

Why do you overcharge me every month?

Every month I call and complain that my bill is incorrect, the operator agrees it is incorrect, tries to correct it, fails, refers the problem to another team, I hear nothing more.

After more than 6 months of the same behaviour I think it reasonable that you cancel my contract so I can go elsewhere.

Please advise.

A

Angry

Kilobyte

Why do you overcharge me every month?

Every month I call and complain that my bill is incorrect, the operator agrees it is incorrect, tries to correct it, fails, refers the problem to another team, I hear nothing more.

After more than 6 months of the same behaviour I think it reasonable that you cancel my contract so I can go elsewhere.

Please advise.