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unable to use data or make calls outside of NOS user

  • April 11, 2026
  • 1 comentário
  • 12 visualizações

Got my 13 Euro 2 year contract but I can't use data or even make calls to other sim users. NOS employees can not help me in their offices and neither could their helpline, they are making me run circles.

1 Comentário

Rafaela F.
Forum|alt.badge.img+2
  • Gestor da comunidade
  • April 11, 2026

Good evening, ​@Mehwish Rahman 
We apologize for the inconvenience and will verify the situation.
Please let us know if you are currently in Portugal and if you have already tried to restart your phone.
Also let us know if you are asked for your card PIN when you turn on the device.
Thank you.