Pergunta

Wrong roaming fee of 123 Euro


Hello,

 

I have a NOS pacote with two WTF cards. We travelled from Portugal to Turkey and once our airplane landed, we received two SMS: one from NOS saying fees of connection in Turkey, and a second one from 1279 saying you reached the limit of 61.5 Euro in mobile data traffic. 

 

This was wrong as we did not use our phone at all and just one second after receiving these SMS we took our sim card out.

 

Now I received an extra 123 Euro in my monthly payment bill. I do not pay this amount until Nos sends me new bill with correct price - without these wrong roaming fee.

 

Please send me the new bill of august.

 

Best


1 Comentário

Reputação 7
Crachá +4

Hello @jasmina akhavan,

Thank you for reaching out to us. We apologize for this situation.

Please allow us to assist in this matter. Send us a private message to the @Fórum profile with your NOS costumer number, please.

Thank you 

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