Payments by credit/debit cards

Hello @Daniel Matthew van der Walt,

Thank you for reaching out to us.

Do you have direct debit active? 

Thank you

No :-)

I pay from whichever bank account I have funds available from. If its a non Portuguese account a card payment is simpler. Used to pay by card before… 

Thank you for your feedback @Daniel Matthew van der Walt.

We’ll assist on solving this issue.

Please send us a private message with your NOS Cliente Number, and the email you use to login in Área de Cliente.

Thank you 

Ok - think I have sent to the correct place - if you can let me know if received?

Thanks M

Hello @Daniel Matthew van der Walt,

We apologize for the lapse on the last message.

Please send us the private message to the @Fórum profile. For that just press here.

Thank you 

Sent message - did you receive those detalls?

Have managed to sort it out. The service was not associated. Once I sorted that out was able to access the invoices and pay by card.

We received your message, @Daniel Matthew van der Walt.

We will reply as soon as possible.

Best regards,

How did you manage to associate the services? We can’t work out how to do that if you don’t have a Portuguese identity number/citizen card.

For me it turned out the way my services had been added in the personal area was the issue. Once I had associated the services correctly I had no problem. Opened my NOS account well before my PT ID card was sorted out - think I needed a NIF to open the account and my passport.