Payments by credit/debit cards

We managed to open an account fine in the same way (in a shop)… Did you do the same or was it online? It seems that if you do it in a shop the services don’t get associated automatically and without PT ID card it’s near impossible to get it done.

TBH - when I first had an issue I went into a store and the help though ‘helpful’ was ultimately useless. Which was why I opened a forum topic. The guys here also helped as much as they could - though eventually I simply messed around in my personal area and found that my account had been added incorrectly - some fiddling later (deleting extra account details) and it all came right. In the past it was impossible to make payments to NOS with some foreign cards - but that no longer seems to be a problem for me. For me my case was a little atypical. The only thing I’d comment on is that NOS seems to struggle with communication between their departments which can be extremely frustrating - but dealing with other local companies I have had similar experiences. I can’t see any reason why anyone would require a Portuguese ID card to do what you need - there must be a load of foreigners who need internet/communication services. A recommendation is if you get unstuck at a store (sounds like you may be in a smaller town possibly) - ask for the ‘book’ and make a formal complaint.

In fact - do you not have a CRU document etc.? Surely that along with your passport should be more than enough proof of residency?

Hello @Charlotte Phillips,

Thank you for reaching out to us. We’ll help you.

Please send us a private message to the @Fórum profile with the email address you user for registration in the Área de Cliente NOS and your NOS Costumer Number. 

Thank you