I want to cancel my contract, but NOS does not want to contact me in any way with the contract department over the phone. They don't have email. In the company's offices they also ask you to call by phone! But they promise to call me back on the phone and haven’t called me back for several days. This is some kind of mockery. For some reason they never forget to bill me.
Who knows how to get them to contact me?
How to make NOS answer you??
Reputação 7
+5
- Super User
- 21425 comentários
-
1 November 2023
- Resposta
I want to cancel my contract, but NOS does not want to contact me in any way with the contract department over the phone. They don't have email. In the company's offices they also ask you to call by phone! But they promise to call me back on the phone and haven’t called me back for several days. This is some kind of mockery. For some reason they never forget to bill me.
Who knows how to get them to contact me?
Bom dia
Em alternativa preencha e entregue numa loja NOS o Formulário de Denúncia Formulário de Denúncia NOS
Reputação 7
+5
- Gestor da comunidade
- 24711 comentários
-
1 November 2023
Hello
We’re sorry to ear about this situation. Let us assist you.
Please send us a private message to the
Thank you
I asked a question and was recommended to write @Forum. I wrote there, they answered me once, and promised to call me back. As a result, they called me again in Portuguese, which, unfortunately, I do not know at the proper level. However, knowledge of the Portuguese language is not a prerequisite for concluding an agreement with the NOS company. After this call, no one called me back and @Forum stopped answering me. What to do in such a situation? Maybe there is some office where I could come and chat with a live manager? At NOS sales points (for example Amoreiras), the employees cannot help me and ask me again and again to wait for a call from the support tracking, but the support service does not want to talk to me.
Reputação 7
+2
- Super User
- 11199 comentários
-
4 November 2023
You can always call the general number 931699000
Reputação 7
- Super User
- 6815 comentários
-
4 November 2023
Hello
The Fórum NOS is one of the help channels, please detail your question so we can help.
Thank you
Hello
The Fórum NOS is one of the help channels, please detail your question so we can help.
Thank you
I left 5 messages to FORUM for now. Still no answer
You can always call the general number 931699000
They answer in Portuguese and after I ask some english speaking specialist they ask me to wait for call back and nobody calls me
Reputação 7
- Super User
- 6815 comentários
-
5 November 2023
Hello
The Fórum NOS is one of the help channels, please detail your question so we can help.
Thank you
I left 5 messages to FORUM for now. Still no answer
You can always call the general number 931699000
They answer in Portuguese and after I ask some english speaking specialist they ask me to wait for call back and nobody calls me
Hello again
Please detail you question in a post here maybe the community can help you solving the issue.
Just remember not to share private data.
Thank you
Reputação 7
+5
- Gestor da comunidade
- 24711 comentários
-
6 November 2023
Hello
We’re sorry to ear about this situation.
We’ve received your private message and will reply to it as soon as possible.
Thank you
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