We canceled our account over the phone back in July and we noticed later that we were still being billed for it. It’s been over 5 months of continued billing and we cannot get through to anyone to help. Every time we call we get told they have to send it to another department and they’ll call us back. Of course no one ever calls back. We need help getting this solved and credited for the overpayments.
Pergunta
Billing continued after cancellation
+6- Gestor da comunidade
Hello
We appreciate your message and will help you.
Please tell us the date you requested the cancellation of the service and if you received confirmation of it.
Thank you
Hello
We appreciate your message and will help you.
Please tell us the date you requested the cancellation of the service and if you received confirmation of it.
Thank you
Thanks. I believe we called on 28 July at 13.30. We did not receive any confirmation but our login was deactivated after this and we did not receive any invoices until a few weeks ago when we tried to call and get it figured out as to why we were still being billed. Also, this is for my spouse’s account, so not the one I am using here.
+6- Gestor da comunidade
Hello
Thank you for the information. We will help and analyze what happened.
To do so, please send us a private message with your tax identification number (NIF) to the
Best regards,
Hello
Thank you for the information. We will help and analyze what happened.
To do so, please send us a private message with your tax identification number (NIF) to the
Best regards,
Sent. Thank you
+6- Gestor da comunidade
Thank you for your feedback
We’ve received your private message and will reply to it as soon as possible.
Thank you
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
