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customer support is the worst ever


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126 Comentários

CP001
  • 1548 comentários
  • 6 de novembro de 2024
João H. escreveu:

Hello @Michel Liesmons and @Susan Hillard,

Thank you for your messages.

After contact with Starlink’s  technical team it was concluded that only one of the IPV4 range used by Starlink was designated for Portugal, thus the issue here reported. 
Starlink confirmed that the range of IP’s were already corrected in the database that NOS uses for the location of services. 
The NOS systems were updated during the last week with the new information provided, and tests are still being conducted to guarantee the resolution. 

We thank you once again for sharing this issue with us and helping us correct this for all users. 

Please let us know if you have any other questions or difficulties. We’re always available to assist here at Fórum NOS.

Thank you 

Finally! Thank you @João H.