5G data throttling

NOS doesnt limit your bandwidth. Have you done the speedtest on a personal pc with a cable conected?

This is the contract I have:

And this is the result at the end of the day:

Good night @Ed van Willegen,

Although I, as a user of the NOS Forum, can’t provide absolute guarantees regarding speeds on a 5G connection on a specific phone, I can share general information about speed expectations.

5G technology has the potential to offer much faster data speeds compared to previous generations of mobile networks, such as 4G. However, the actual speed a user will experience on a 5G connection can vary due to various factors, including:

• Network Coverage: 5G connection speed can vary depending on the network coverage in your area. The availability of the 5G network may be limited to certain regions or urban areas. Check the 5G coverage in your specific location to get a more accurate idea of the expected speed.

• 5G Frequencies: 5G networks can operate on different frequency bands, such as millimeter-wave (mmWave) and sub-6GHz wave bands. Millimeter-wave bands can offer higher speeds but have limited range. Sub-6GHz bands provide greater range but slightly lower speeds. The speed you experience will depend on the frequency available in your area and the device you are using.

• Device Capability: The speed you can achieve on a 5G connection also depends on the capability of your mobile device. Not all devices are compatible with all 5G frequency bands and can vary in terms of features and processing capabilities. Check the technical specifications of your device to see which 5G frequency bands it supports and what speeds are expected.

• Network Congestion: During periods of high demand, such as in densely populated areas or popular events, there may be network congestion, which can affect the speed of your 5G connection. In such situations, the network capacity may be shared by many users, resulting in lower speeds for each user.

It is important to note that the maximum theoretical speeds advertised for 5G technology are achievable under ideal network and equipment conditions. The actual speed you experience will depend on the factors mentioned above.

Thank you

Yes they do. And yes I monitor the speed every 4 hours with OOKLA Speedtest. This is the outcome at the moment when the throttling started. And the reduction is speed which is significant is not for half hour  it’s has been like that since 26June  I have statistic proof  

And this is what my router tells me:

A speed test directly to your servers. Terrible my friend!!

So you want to explain to me why we can’t watch a simple thing as Netflix if your download speed is 1Gbps (which it’s not as I shower you!). NOS is throttling. I have spend 3 hours on the phone with them and still it’s not resolved. They closed the reclamaçao as resolved but it is far from that!

That INC regards to a phone problem it seems. Contact again to run a proper speedtest. Usualy a technician is sent if values are low like that

I can cover you list point by point if you like. 
 

but explain to me first that the initial 6 weeks I had 60-80Mbps UL/DL. Then suddenly after the 26June never again. I like your general list but let’s get in more detail. 
explain to me the before and after.

1) Equipment the same! And the latest in 5G technology

2) Location the same (if you like I can give you the cell tower ID)

3) Connected Band/Frequencies the same (LTE B1, LTE B20 and 5G-NSA NR28)

4) Congestion or time of day? Pick any  moment!

I need a stronger explanation then an everybody already know list. 
 

NOS is cheating!!

My friend 3 hours I have been talking. I have send all the speed tests in the world to them. I have talked to 2 teams. Bla bla enough but no change in performance up till today. Almost a month later😳

They can come to my house. They will see that everything is in perfect order if it comes to equipment. NOS is tuning down!

Ainda quero saber que quem tem uma problema igual. Talvez juntos podemos resolver essa problema que NÓS está nos enganando!!