complaint

This is just too much. After months of complaining, livro de reclamações, not service provided, only now that I am about to bring to the Arbitration Court the case, you send a SMS to inform that tomorrow a technician will come????

I want you to refund the money for the service not provided but charged every single month.

I email you a moment ago informing that I will not be available tomorrow.

I saw you made a call of a second, one, from provedoria not even talking to me.

Any communication at this point needs to be in writing.

Refund the money for the TV service not provided and wait until I move to another provider, very soon, as informed. I will cancel the service when this happens.

Provide the report of the ghost visit you always mention, then, refund the money.

If not provided, I will go to the Arbitration Court as informed.

You are pooling my leg, aren't you? You are treating me without any respect, unbelievable!

I expect your answer asap.

Thank you.