24 months walt disney plus

Hi there,

I don't speak Portuguese and hope someone can help me. Customer service does not speak English. And when connecting to an English speaker I am just on hold for a hour until I give up. Tried that two times already.

I was promised Walt Disney Plus to be included in my total price for 24 months. I have a confirmation email saying this too.

I did not get this service however. I can activate it in my client area but only for paying extra, but it was supposed to be included.

It is my main reason why I went with nos as I thought I could save on this monthly fee. 

Can someone please assist?