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Kristina Popova
Megabyte
February 24, 2025
Respondido

Wrong Invoice

  • February 24, 2025
  • 8 comentários
  • 111 visualizações

Hello,

I have invoice with extra-payments for Net Roaming. But roaming didn’t work.

Could you help me with checking and fixing invoice? 

Melhor resposta por João H.

Hello ​@Kristina Popova,

Thank you for reaching out to us.

The consumptions made in roaming are communicated by se service provider your device connected to.

You can check which app or system used mobile data in your device settings.

Thank you

8 Comentários

Jorge C
Super User
Jorge CSuper User
Super User
February 24, 2025

Boa tarde ​@Kristina Popova, 

Conforme esclarecido em tópico anterior não teve acesso por ter o roaming inativo, o qual foi reativado pelos gestores da comunidade e não teve qualquer feedback seu. 

Obrigado.

    Kristina PopovaAutor
    Megabyte
    February 24, 2025

    I wrote about roaming in Germany. And if roaming didn’t work why I must pay for it?

    Jorge C
    Super User
    Jorge CSuper User
    Super User
    February 24, 2025

    I wrote about roaming in Germany. And if roaming didn’t work why I must pay for it?

     

    Como menciona consumos na Alemanha e o roaming foi ativo cerca de 1 mês atrás, a funcionalidade que contratou estava disponível.

    Obrigado.

    Kristina PopovaAutor
    Megabyte
    February 24, 2025

    I have been in Germany from 29 January till 8 February and roaming didn’t work.

    Could you check roaming usage? 

    Jorge C
    Super User
    Jorge CSuper User
    Super User
    February 24, 2025

    I have been in Germany from 29 January till 8 February and roaming didn’t work.

    Could you check roaming usage? 

     

    Pode verificar o consumo de dados pela App my NOS desta forma. 

    Obrigado.

    Kristina PopovaAutor
    Megabyte
    February 24, 2025

    I see information from 09.02.2025 till today.

    Kristina PopovaAutor
    Megabyte
    February 25, 2025

    this topic was resolved.

    João H.
    João H.Gestor da comunidadeResposta
    Gestor da comunidade
    February 25, 2025

    Hello ​@Kristina Popova,

    Thank you for reaching out to us.

    The consumptions made in roaming are communicated by se service provider your device connected to.

    You can check which app or system used mobile data in your device settings.

    Thank you

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