Top up

Bom dia @Mário P.,

Agradeço um  esclarecimento desta situação.

Muito obrigado

Hello @Emma Pears,

Thank you for reaching out to us. 

From what we can see, the explanation provided by @Jorge C seems correct.

So as we can further analyze this matter, please send us a private message to the @Fórum profile with your costumer number.

Thank you 

Hi there I sent the message when requested and did not receive any response from what I can see.

how long does it usually take to get a resolution for something so simple? 
 

thank you & kind regards,

Emma

We can't find your private message, @Emma Pears. 😥

Please send us a message again to the @Fórum  profile.

Thank you for your understanding 

Hi,

Thanks for the update I have sent it again I’m not sure what happened to my original message. 

kind regards,

Emma 

I have also just received a text saying my internet is running out and I should top up. I have put 50GB in the space of 5 days. 
 

is this some kind of error? 
 

thank you 

We've already found your message, @Emma Pears.

We will reply to you as soon as possible.

Thank you

Please note. I have now had my internet terminated when it shows I have 20GB. This is beyond stressful I am on a cruise ship and now having to buy Wi-Fi from the ship just to contact you to show you I’ve had my internet cut off when I have topped up twice  This week :( 

thank you

emma 

Hello @Emma Pears,

Thank you for your feedback.

In a cruise ship, your equipment is gonna establish a Satelite connection. You can check more information regarding the prices of the data packages here 

The app my NOS may suffer form delays in updating information of the data consumption.

Thank you

I am literally in netherlands and not on the other side of the world. 
 

i was in a cafe just some hours ago and my app is still delayed.

bot o lay that but as you can see I have put 50GB on here in the last week and NOS has taken that off.

Using 50GB in a couple of days is impossible.

please figure out my issue and tell me why all of my data has been removed in these last days. Or better yet just refund time for the 2 top ups I’ve done and I can top up my German sim card where I won’t have this kind of issue. 
 

thank you kindly 
Emma