termi

you need to explain this better because its impossible to understand well what you are trying to say…

do you have the proofs of payment?

um bem haja 

Yes I have proof I buy iPhone 16 on installments after some installments last month I pay all the rest money. Now this month again I received the message to pay installment 

Nice me email I'd so I can send you the proof of the payment 

Give

Good evening ​@Minakshi sood .

Please let us know the invoice number that includes the installment for the iPhone 16 payment plan, so we can assist you.

Thank you.

FT 202590/2263098

Thank you, ​@Minakshi sood 
We can see that the mobile phone installment amount has already been canceled, and that you only have the invoice amount to pay.
The payment plan was canceled on the same date the invoice was issued, which is why it still included that information.
If you have any further questions, please let us know. 
Thank you.

What you want to say if everything is clear so why I have to pay more

Hello ​@Minakshi sood,

Thank you for your message.

The only amount open to pay is €31,99, regarding home service. 

Thank you