Sim In the US

Hello ​@Martin Gall, welcome to the NOS Forum. 😊

We’re here to help. Please tell us the name of the plan you currently have active on your number and also whether you are connected to the available operators in the United States: AT&T or T-Mobile.

Additionally, let us know if the “Mobile data roaming” option is enabled on your device.

Thank you

Good afternoon, 

I am on a 2x100gb and 3500min/session.

My Sim shows no number and there is nothing happening at all.

Mobile data roaming is on 

Regards

Martin 

No number? So the phone is not assuming the card maybe. Is it a phisical one? Try removing and putting it back on

Hi, yes it's  not showing a number.

Yes its a physical Sim and I tried removal and reinsert,  didn't make a difference unfortunately.

It's strange 

Hello ​@Martin Gall,

We appreciate your feedback and the help provided by ​@Guimas.

Does the same happen when you insert the SIM card into another device?

Thank you

Hi, I have tried it in another phone, which my wife uses for her Portuguese number, and it's the same thing the sim number isn't recognised and nothing happens.

I put my wife’s sim into my phone and her sim worked fine in my phone.

Is it possible my Sim is locked only when not in Portugal ?

Hello ​@Martin Gall,

Thank you for your feedback.

It seems there might be a defect with the SIM Card. We recommend you getting a new one in a NOS Store.

You can also ativate a eSIM directly through my NOS: 

Let us know if you have any questions.

Thank you

Hi, I am in the USA at the moment, so I can’t go to a NOS store.

It says that I have to order the e Sim through the App on the device that you want the e Sim to be used.

When I am in the app i don’t see the magnifying glass.

Getting very frustrated with this.

I am unable to get an e Sim through the app.

It says it is not possible to get an e Sim 

Please I am so frustrated as I have no way to contact anyone in Portugal.

I need to speak to my bank before Saturday, and I have no resolution on this problem.

Please don’t leave me isolated

I Have tried again and my phone is now not compatible for an e Sim.

Please help me