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Kilobyte
October 28, 2020
Pergunta

roaming no connection

I have the package mobilidade 3 with 11.5 gb roaming.

Now I am outside Portugal but I cannot get the connection working. 

Do I have to activate something?

    10 Comentários

    Kilobyte
    October 29, 2020

    Is there  sombody from NOS to give an answer?

    oTonyStark
    Kilobyte
    October 29, 2020

    Hello, You have already selected the network from where you are?

    Kilobyte
    October 29, 2020

    I just took the router with the sim-card in it.

    Do I have to select an other network?

    oTonyStark
    Kilobyte
    October 29, 2020

    When you try to access an error message appears? try setting up apn again

    Kilobyte
    October 30, 2020

    Now I have got a connection, but it is very slow.

    oTonyStark
    Kilobyte
    October 31, 2020

    Hello, have you reset the hotspot yet? You still have a hard time?

    Kilobyte
    October 31, 2020

    Yes I did. But on the router I can't select a provider network.

    On my mobile it connects to the KPN network, which is quit fast/.

    Ana P.
    Moderador
    October 31, 2020

    Hi @JAN HENDRIK BARENDREGT e @oTonyStark, 

    @JAN HENDRIK BARENDREGT, in order to be able to help, we ask that you send a message with your NOS customer number through the @Fórum.

    Thank You 

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    Zettabyte
    November 6, 2020

    Unfortunately it’s necessary appear a message in the browser confirming that you are in roaming and you need to click on the button and restart the connection.
    It's stupid, but it’s NOS mobile operator.

    When we get stuck and that message doesn’t show up, we’re x@x@x.
    Restart the connection and just try browsing to see if that page appears. Don’t use another software like facebook, messenger, instagram. Only chrome/firefox/ie at first.

    That’s my experience. Try

    Inês B.
    Moderador
    November 6, 2020

    Olá @DanielS,

    Agradecemos a sua sugestão e obrigada por partilhar com a comunidade a sua experiência. :relaxed:

    Estamos disponíveis para qualquer questão adicional.

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários.