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Pergunta

roaming no connection


I have the package mobilidade 3 with 11.5 gb roaming.

Now I am outside Portugal but I cannot get the connection working. 

Do I have to activate something?

Este tópico ajudou-o a encontrar uma resposta à sua pergunta?

10 Comentários

Is there  sombody from NOS to give an answer?


oTonyStark
Forum|alt.badge.img
  • Kilobyte
  • 1939 comentários
  • 29 de outubro de 2020

Hello, You have already selected the network from where you are?


I just took the router with the sim-card in it.

Do I have to select an other network?


oTonyStark
Forum|alt.badge.img
  • Kilobyte
  • 1939 comentários
  • 29 de outubro de 2020

When you try to access an error message appears? try setting up apn again


Now I have got a connection, but it is very slow.


oTonyStark
Forum|alt.badge.img
  • Kilobyte
  • 1939 comentários
  • 31 de outubro de 2020

Hello, have you reset the hotspot yet? You still have a hard time?


Yes I did. But on the router I can't select a provider network.

On my mobile it connects to the KPN network, which is quit fast/.


Ana P.
Forum|alt.badge.img+6
  • Moderador
  • 12824 comentários
  • 31 de outubro de 2020

Hi @JAN HENDRIK BARENDREGT e @oTonyStark

@JAN HENDRIK BARENDREGT, in order to be able to help, we ask that you send a message with your NOS customer number through the @Fórum.

Thank You 


Forum|alt.badge.img+1
  • Zettabyte
  • 831 comentários
  • 6 de novembro de 2020

Unfortunately it’s necessary appear a message in the browser confirming that you are in roaming and you need to click on the button and restart the connection.
It's stupid, but it’s NOS mobile operator.

When we get stuck and that message doesn’t show up, we’re x@x@x.
Restart the connection and just try browsing to see if that page appears. Don’t use another software like facebook, messenger, instagram. Only chrome/firefox/ie at first.

That’s my experience. Try


Inês B.
Forum|alt.badge.img+2
  • Moderador
  • 7095 comentários
  • 6 de novembro de 2020

Olá @DanielS,

Agradecemos a sua sugestão e obrigada por partilhar com a comunidade a sua experiência. :relaxed:

Estamos disponíveis para qualquer questão adicional.