Skip to main content
Header
Kilobyte
March 22, 2025

possible to cancel contract due to signal issue

Hi i have very bad service experience from nos due to signal issue .in my house i have very bad signal .all the time i have to go to roof or out to the streets for good signal. I called customer service the didnot care. Even suggest me to change the house. I have to use other company sim for internet .even lyca have good signal but not nos. I want to terminate my contract without fine because it is problem from nos that they not fix . Suggest possible solution.

 

5 Comentários

Jorge C
Super User
Super User
March 23, 2025

Good morning ​@Kul

Would suggest you to share the zip code so the community managers can find out any issue. 

Thank you.

KulAutor
Kilobyte
March 23, 2025

3090-687

João H.
Gestor da comunidade
March 24, 2025

Good morning ​@Kul, welcome to the NOS Forum. 😊

We appreciate your message and ​@Jorge C 's help. 🤗

Please confirm whether the issue persists when inserting the SIM card into another device or if there are other NOS numbers in your household experiencing the same difficulty.

Best regards,

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
KulAutor
Kilobyte
March 24, 2025

The issue is inside the house .i have to go outside to get good network. In the evening when i close all the windows i face this issue even more. I used woo vodafone and lyca. All is ok but with nos i face this issue.

 

João H.
Gestor da comunidade
March 24, 2025

We understand what you're saying, ​@Kul. 😊
However, we would also like to understand if this situation occurs with other devices with NOS SIM cards or only with your device.

Best regards,

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.