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I do not receive verification SMS

  • November 16, 2025
  • 9 comentários
  • 24 visualizações

I do not receive some verification SMS - like "please confirm your phone number".

I do receive other SMS.

I did check if they ended up in Spam.

I do not have any blocked numbers.

Can anything be done about this?

For the same SMS of the same companies to another phone number from a different provider I have received the SMS. So I don't think it has to do anything with my phone.

9 Comentários

Guimas
Super User
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  • Super User
  • November 16, 2025

Have you tried putting the card on another phone?


João H.
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  • Gestor da comunidade
  • November 17, 2025

Hello ​@Marcelo2503, welcome to the NOS Forum.

We appreciate yor message. ​@Guimas  made a good recommendation.
Please confirm whether the same happens when testing the SIM card in another device.

Thank you,


  • Autor
  • Kilobyte
  • November 17, 2025

Yes the same happens on another phone.

 


  • Autor
  • Kilobyte
  • November 17, 2025

The SMSs are coming probably from a number that is not Portuguese (Germany and other)


João H.
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  • Gestor da comunidade
  • November 18, 2025

Hello ​@Marcelo2503,

Thank you for the feedback.
Please tell us if you are using your NOS number in Portugal.


  • Autor
  • Kilobyte
  • November 18, 2025

Yes, it's NOS number and I am in Portugal


João H.
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  • Gestor da comunidade
  • November 18, 2025

Hello ​@Marcelo2503,

We appreciate the information. Is the SIM card you have new or a replacement (duplicate) card?
Please confirm whether you recently ported an existing number to NOS.

Thank you,


  • Autor
  • Kilobyte
  • November 18, 2025

No it's the same number just a new phone.

And I didn't receive the SMS on the old phone either.

Just via another provider.


João H.
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  • Gestor da comunidade
  • November 19, 2025

Hello ​@Marcelo2503,

We’ll help analyze it. Please send us a private message on profile ​@Fórum including the number in question and the associated NIF.

Thank you