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i do not have cellphone signal


Hello!

 

I lost cellphone signal yesterday suddenly. I have restarted my phone multiple times and still nothing. My WiFi at home still works. I do not know if the problem is related to the fact that I am leaving Portugal soon and I went to the NOS store to cancel my subscription. I specifically mentioned though that I would like my WiFi to work until the end of the month and my phone to cancel at the end of JULY not June. Help please!

 

I wanted to call the hotline, but I have no cellphone signal so I had to use the forum 😅

8 Comentários

Jorge C
Super User
  • 8749 comentários
  • 25 de junho de 2024

Hello @m.gonzaga,

Could you gently elaborate, is it the data, your device doesn’t connect to network or both.

Please inform the community if you phone number belongs to the bundle contracted.

Thank you.


  • Autor
  • Kilobyte
  • 2 comentários
  • 25 de junho de 2024

I am not getting any signal at all (cannot connect to the network). I cannot receive calls and SMS. My number is supposed to be part of the bundle. 


Jorge C
Super User
  • 8749 comentários
  • 25 de junho de 2024

@m.gonzaga I suggest checking the last invoice and share the bundle + mobile plan names.

Meanwhile try testing the sim card on another phone.

Thank you.


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31192 comentários
  • 25 de junho de 2024

Hello @m.gonzaga,

Thank you for reaching out to us. We’ll assist on analyzing this matter.

Please send us a private message to the @Fórum profile with your NOS Costumer Number and associated NIF.

Thank you


  • Autor
  • Kilobyte
  • 2 comentários
  • 25 de junho de 2024

I messaged privately and still no response 


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31192 comentários
  • 25 de junho de 2024

Thank you for your feedback @m.gonzaga.

We’ve received your private message and will reply to it as soon as possible.

Thank you 


We lost cell service during the recent storms and it hasn’t returned. Can’t get hold of NOS, a bunch of amateurs.


João H.
Forum|alt.badge.img+6
  • Gestor da comunidade
  • 31192 comentários
  • 27 de março de 2025

Hello ​@HAZEL ANNE WOOTTON,

Thank you for reaching out to us.

Please tell us the complete post code of the area in which you identified this issue.

Thank you


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