Help Needed: Checking Contract Loyalty Period and Converting SIM to eSIM

Question

Hi NOS Community,I have two questions regarding my NOS services and would appreciate your help or guidance from the moderators.	Checking Loyalty Period for My Bundle Plan	I’m subscribed to a NOS bundle plan (mobile, internet, and/or TV). How can I check the remaining loyalty period (contract duration) for my plan? Is there a specific section in the My NOS app or on the NOS website (www.nos.pt) where I can find this information? Please provide step-by-step instructions if possible.			Converting Physical SIM to eSIM	My phone supports eSIM, and I’d like to convert my current physical SIM card to an eSIM to free up the SIM slot. Could someone explain the process for doing this through the My NOS app or website? Additionally, I have two related questions:			Is there any extra cost for converting to an eSIM?						Will switching to an eSIM reset or affect my current loyalty period in any way?			Thank you in advance for your assistance! Please let me know if you need my customer number via private message to provide more specific support.

Bruno Aleixo · Accepted Answer

You can check the loyalty in the invoice or your my nos app, where it says “período de fidelização”:

regarding the e-sim, you need to go to a NOS store to ask for the e-sim card that has the qrcode and they activate it in the moment. It costs 7,50€ por the card i think. This does not change your loyalty period, its the same as if you lost your card and asked for a new one.

Um bem haja

Jiawei Hu2 · Answer

Hi NOS Community,I have two questions regarding my NOS services and would appreciate your help or guidance from the moderators.Checking Loyalty Period for My Bundle PlanI’m subscribed to a NOS bundle plan (mobile, internet, and/or TV). How can I check the remaining loyalty period (contract duration) for my plan? Is there a specific section in the My NOS app or on the NOS website (www.nos.pt) where I can find this information? Please provide step-by-step instructions if possible.Converting Physical SIM to eSIMMy phone supports eSIM, and I’d like to convert my current physical SIM card to an eSIM to free up the SIM slot. Could someone explain the process for doing this through the My NOS app or website? Additionally, I have two related questions:Is there any extra cost for converting to an eSIM?Will switching to an eSIM reset or affect my current loyalty period in any way?Thank you in advance for your assistance! Please let me know if you need my customer number via private message to provide more specific support.Thank you so much!