Good night @Ciaran McGreevy,

Did you try switching the sim card to one unlocked mobile phone?

Thank you

Hello Jorge, thanks for your comment. When I set the SIM up in my phone I received the SMS without issue. It worked great as soon as I inserted it. My phone is unlocked (Google pixel 4a 5G). After the SIM stopped working today (because the 24 hours where finished) I tried it in the unlocked router and my partners Samsung which is also unlocked. I am unsure what to do now. I think I will visit a Nos store tomorrow and see if I can get it recharged. Maybe with hope get it transferred to eSim for my future travels back to Portugal in a few weeks.

Would appreciate if anyone else has a solution. Until then thanks again

Top up via ATM or homebanking using the mobile phone top up option.

Thank you

Thank you Jorge, that was my next option as I our family have a multibanco account. I am in contact with Nos via messenger they are looking into it. The simcard is possibly blocked. Hopefully they can unlock it and I can recharge. 

Sorry one more thing if you can help @Jorge C I've finally been able to access my account via a Nos staff member on Facebook messager. Now I need to top-up the SIM card. My issue is I see the recharge deal online €15 unlimited for 8 days but I do not know how to pay that via credit card? 

​ Good day @Ciaran McGreevy,

Maybe you can translate this and find out how to do it.

Thank you

​

Hello @Ciaran McGreevy,

Thank you for reaching out to us. 
@Jorge C gave a good help on this matter.

Through your homebanking app or in the Multibanco network, choose to pay the service as you would for a pre-paid cellphone. 

Please let us know if your having troubles with this. 

Thank you 

Hello guys and once again thanks for the replies. After some help with a Nos staff member I was able to get the data SIM working. I made the mistake of using the data SIM number as the number when I signed up instead of using the family Portuguese mobile number. So that was the reason I was unable to get into my account. Once that was sorted the only issue was to recharge which I couldn't figure out. Tried at the ATM unsuccessful but in the end using this link nos.pt/recarga I was able to top up the €15 for the 8 day unlimited data. Here is what they showed me.

The €15 top-up equals to 8 days of service automatically, Ciaran.

Here's the top-up scheme:

- €15 for 8 days;

- €20 for 15 days;

- €40 for 30 days.

Now I have internet access. Thanks alot for all the help here guys. We can call this thread closed. 

Abrigad 

Hello @Ciaran McGreevy,

Thank you for sharing your feedback with the community, since it may be helpful to other users.

 Share with us any question that may occur. We’re always available to help.

Thank you