Help Kangura XL 5G sim (cannot top up)

Good night @Ciaran McGreevy,

Did you try switching the sim card to one unlocked mobile phone?

Thank you

Hello Jorge, thanks for your comment. When I set the SIM up in my phone I received the SMS without issue. It worked great as soon as I inserted it. My phone is unlocked (Google pixel 4a 5G). After the SIM stopped working today (because the 24 hours where finished) I tried it in the unlocked router and my partners Samsung which is also unlocked. I am unsure what to do now. I think I will visit a Nos store tomorrow and see if I can get it recharged. Maybe with hope get it transferred to eSim for my future travels back to Portugal in a few weeks.

Would appreciate if anyone else has a solution. Until then thanks again

Top up via ATM or homebanking using the mobile phone top up option.

Thank you

Thank you Jorge, that was my next option as I our family have a multibanco account. I am in contact with Nos via messenger they are looking into it. The simcard is possibly blocked. Hopefully they can unlock it and I can recharge. 

Sorry one more thing if you can help @Jorge C I've finally been able to access my account via a Nos staff member on Facebook messager. Now I need to top-up the SIM card. My issue is I see the recharge deal online €15 unlimited for 8 days but I do not know how to pay that via credit card? 

​ Good day @Ciaran McGreevy,

Maybe you can translate this and find out how to do it.

Thank you

​

Hello @Ciaran McGreevy,

Thank you for reaching out to us. 
@Jorge C gave a good help on this matter.

Through your homebanking app or in the Multibanco network, choose to pay the service as you would for a pre-paid cellphone. 

Please let us know if your having troubles with this. 

Thank you 

Hello guys and once again thanks for the replies. After some help with a Nos staff member I was able to get the data SIM working. I made the mistake of using the data SIM number as the number when I signed up instead of using the family Portuguese mobile number. So that was the reason I was unable to get into my account. Once that was sorted the only issue was to recharge which I couldn't figure out. Tried at the ATM unsuccessful but in the end using this link nos.pt/recarga I was able to top up the €15 for the 8 day unlimited data. Here is what they showed me.

The €15 top-up equals to 8 days of service automatically, Ciaran.

Here's the top-up scheme:

- €15 for 8 days;

- €20 for 15 days;

- €40 for 30 days.

Now I have internet access. Thanks alot for all the help here guys. We can call this thread closed. 

Abrigad 

Hello @Ciaran McGreevy,

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 Share with us any question that may occur. We’re always available to help.

Thank you