error to finalize the purchase

Whats the error?

The error is from my identity card number. The box for this option turns red, but my identification number is correct , the box is inactive too and I cannot make any changes to it.

Good morning ​@Shahin Tabesh, welcome to the NOS Forum. 😊

We are here to help you. Please let us know what type of purchase you are trying to make, whether in installments or full payment.
If possible, also send us a screenshot of the error message that appears.

Best regards,

Thanks for your reply. I’m trying to make an installments purchase . I attached the error.

Thank you for sharing the error message, ​@Shahin Tabesh.

However, to protect your personal data, please remove it from your comment or blur it in the image you shared. We remind you that any information shared on the NOS Forum is public and freely accessible to any user, whether registered or not.

Additionally, please send this information via private message to ​@Fórum profile so we can better analyze the situation.

Best regards,