Did the sales managers just sell me 5 sim cards instead of 2?

Hello!

It seems that I’ve been lied to by NOS sales.

My wife and I have recently moved in to Portugal and used Vodafone prepaid sim cards for about a month. About a week ago we’ve managed to long-term rent a place for us to live and have signed the contract with NOS for home internet.

So, this week we needed to change our mobile plans and decided to move my phone number to NOS, and get another sim card for my wife. Today we went to NOS shop in Armazéns do Chiado. I’ve asked to transfer my number from Vodafone and another sim card for my wife.

Everything went fine, but then we came home and I’ve logged in to my client area on NOS website.

I saw 5 phone numbers attached to my home internet account. None of those were my current number, but I guess that’s OK because it hasn’t been transfered yet.

Where did other phone numbers come from? We were only given two sim cards by sales managers. How do I cancel?

I googled a bit and found another post here about two months ago about the same problem: 

Tomorrow I will try to call customer support, even though I don’t really anticipate any real help over there.

This is completely inappropriate and unprofessional.