Kilobyte

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Can't see both accounts

Forum|Forum|1 year ago
May 14, 2025
3 comentários
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Hello. I have two accounts with NOS. One of them is for internet only. The other is for a full package of internet, TV and mobile phone. I can only see the internet only account when I log in to the app or the website. I would like to manage both accounts online though. Can this be set up?

Also, I can not figure out a way to see my plan. I want to know how much mobile data I have, but there doesn’t seem to be a link for that. Can someone help?

Melhor resposta por João H.

Hello @Michael Franco,

Thank you for reaching out to us.

Have you registered both accounts in your NOS Costumer Area in my.nos.pt?

We’ve made several topics showing how to register different services in my NOS:

If you have both your accounts registered, you can switch between both in the left menu bar in my.nos.pt.

Please share your feedback with us.

Thank you

João H.

Resposta

Gestor da comunidade

Hello @Michael Franco,

Thank you for reaching out to us.

Have you registered both accounts in your NOS Costumer Area in my.nos.pt?

We’ve made several topics showing how to register different services in my NOS:

If you have both your accounts registered, you can switch between both in the left menu bar in my.nos.pt.

Please share your feedback with us.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

M

Michael FrancoAutor

Kilobyte

I have tried to add the account using my NIF and my customer number and the system tells me “We found no services associated with your data.” I am using the “add package with television” option, becuase that is what I have.

Rafaela F.

Gestor da comunidade

Hello @Michael Franco,

We will help you. Please send us a private message to the @Fórum profile with the NIF number associated with the contract and your registered email address.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das últimas novidades.

Can't see both accounts

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