Billing Issue

Hello ​@RudolfFernandes, welcome to the NOS Forum.

We appreciate your message and will help you.

Please send us a private message to profile ​@Fórum  with the tax ID number (NIF) associated with the contract.

Thank you

I have wrong bill made by Nos and I have complained several times but still not fixed I go to Colombo and campo grande office as well but they say you will get call and on call they transfer from one to other to other then they cut off this is insane I mean why you can’t check bill firstly why I didn’t receive bill for 9 months then wrong bill then after complaint you made another wrong bill how it is possible, in my contract I have to pay 16 € per month in total but I really don’t understand why you ask me to pay more even you didn’t generate bills did you put penalty on me for your mistake or what please have a look and fix the problem as soon as possible.

I don’t want to continue this contract anymore.

thank you 

Hello ​@Sunbul, welcome to the NOS Forum. 😊

We appreciate your message and apologise for this situation.

We will help to understand what is happening. Please send us a private message through the ​@Fórum  profile with the associated NIF.

Thank you

Hello Rafaela F.

I hope you’re doing good,

my bill is still not fixed, I received 27,67€ bill yesterday. Could you please check fix it and send final correct bill as soon as possible.

thank you.

you can call me on my phone number.

Hello ​@Sunbul,

We appreciate your messagen.

So that we can help check the situation, please send us a private message with you NIF to the ​@Fórum profile.

Thank you

I am being billed for September despite submitting my signed termination form on August 19, 2026. My Client Number is C*********. Please review my account."

No i have already terminated the contract on august 19 and returned the devices , the staff told me i have no contract i can cancel anytime because the binding period was already ended which means i was customer from 2023 so it doesn't make any sense i don't have your devices and cable i already returned everything in august 

My billing period shows September 2026 and when i login to nos app i can see my future billing , why the contract  is still active in my nos app ??  I went to colombo nos and terminated the contract and returned all device in august , the staff told me i will not be charged may be in your system my contract is still active because you guys didn't do your job properly to charge extra money ?? I have the proof and the termination form 

I cancelled at 19 august 2026 (Wednesday) and the billing period is for September and my direct debit will be deducted in October 19