I recently moved apartments and when NOS came to connect the internet/tv/telephone to my new apartment the technician told me that the fixed telephone will start working within 2 days.
I got a message on my mobile phone yesterday, that my fixed telephone number (they gave me a new one for the new apartment) is functioning, but still I have no line and as of today 4 days have passed since the technician came to the house.
I tried to call the appoio de cliente; unfortunately there is no option to choose in the automatic option at the beginning of the call so as to speak with someone in English; so after 14 minutes of holding on line until someone who could speak english could help me, I hang up, because the call has a cost and I was calling from the office.
Can anyone help me?
PS: I have already checked the hardware connection, the power supply and rebooted the modem, so plz do not consider these as possible solutions. I think the problem is not on my apartment's side...
Melhor resposta por MARTINHOVer pergunta inicial