COMMUNICATION WITH NOS

Why does NOS have no respect for the thousands of your customers who have not learned to speak Portuguese yet? Do you just not have any respect for us? It is an easy option to add a choice on the phone lines to be directed to an English speaking agent which MEO does. NOS had no problem taking my subscription in English so why can you not show us respect? We are not asking for some expensive service so please consider recognizing our needs as your customers.

I have been trying to contact NOS through call and after 2 calls, the ENGLISH selection option was suddenly gone and its 2 days since I cant get through in english. This is so pathetic, I guess its sort of making yours customers not reach out to you on purpose, I am trying to convey that the link yo usent for payment is broken, and I cant contact you. since you had made english option vanish suddenly on the same day after two calls.

Yup, english speaking is secondary in portugal, most companies only enforce it for sales, not costumer support. try this articles about how to pay  invoices through my nos:

um bem haja 

Thanks for your input/suggestion! I tried that approach initially! the thing is when I am trying to link my Fixed Internet account in my NOS app account through my NIF, it says no account found, so there’s technically no way I can access the payment link. The only way left I guess is to visit the NOS center in person! 

Hello ​@Himanshu Varshney,

Thank you for reaching out to us. We’ll assist you. 

Please send us a private message to the ​@Fórum profile with your NIF and my NOS registration e-mail.

Thank you