I am very satisfied with your service overall but you have one glaring problem. I am sure you have thousands of English speaking customers so why do you refuse to offer a selection on your phone service to be transferred to an English speaking agent, which MEO does. It is extremely frustrating to us who have not yet learned to speak Portuguese to try to communicate with you. Do you just not care? It would be a simple change to make and it is insulting NOS just ignores our needs. I am considering returning to MEO when my subscription ends. Show some respect for non Portuguese customers please.
Respondido
COMMUNICATION WITH NOS
Melhor resposta por João H.
Hello
Thank you for sharing your feedback with us. We truly value your loyalty and are glad to know that you are satisfied with our service overall.
We also understand your concerns and would like to reassure you that we do offer support in English. You can reach our English-speaking service directly by calling 16990 and selecting the English option. In addition, you can also receive assistance in English at the Fórum NOS online community.
Your opinion is very important to us, and we are continuously working to improve the experience for all our customers, including those who prefer service in English. We hope this will help make your interactions with NOS easier and more comfortable.
Thank you again for your feedback and for choosing NOS.
Why does NOS have no respect for the thousands of your customers who have not learned to speak Portuguese yet? Do you just not have any respect for us? It is an easy option to add a choice on the phone lines to be directed to an English speaking agent which MEO does. NOS had no problem taking my subscription in English so why can you not show us respect? We are not asking for some expensive service so please consider recognizing our needs as your customers.
+6- Gestor da comunidade
- Resposta
Hello
Thank you for sharing your feedback with us. We truly value your loyalty and are glad to know that you are satisfied with our service overall.
We also understand your concerns and would like to reassure you that we do offer support in English. You can reach our English-speaking service directly by calling 16990 and selecting the English option. In addition, you can also receive assistance in English at the Fórum NOS online community.
Your opinion is very important to us, and we are continuously working to improve the experience for all our customers, including those who prefer service in English. We hope this will help make your interactions with NOS easier and more comfortable.
Thank you again for your feedback and for choosing NOS.
I have been trying to contact NOS through call and after 2 calls, the ENGLISH selection option was suddenly gone and its 2 days since I cant get through in english. This is so pathetic, I guess its sort of making yours customers not reach out to you on purpose, I am trying to convey that the link yo usent for payment is broken, and I cant contact you. since you had made english option vanish suddenly on the same day after two calls.
+1- Super User
Yup, english speaking is secondary in portugal, most companies only enforce it for sales, not costumer support. try this articles about how to pay invoices through my nos:
um bem haja
Thanks for your input/suggestion! I tried that approach initially! the thing is when I am trying to link my Fixed Internet account in my NOS app account through my NIF, it says no account found, so there’s technically no way I can access the payment link. The only way left I guess is to visit the NOS center in person!
+6- Gestor da comunidade
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