Kilobyte

Respondido

Pay channels

3 comentários
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Our guests activated (without our knowledge) the pay channels on the NOS set-top box.
We have now received invoices for payment.
Will this activation payment be every month or is it a one-off payment only at the time of subscription for a year?
Does this subscription payment principle depend on the name of the channel?

João H.Resposta

Gestor da comunidade

Hello @Yaremchuk Oleg,

Thank you for reaching out to us.

This will depend on the subscription made. You can check all the different packs and respective costs at the NOS Website.

You can also manage all the subscription through my.nos.pt.

The subscription of an anual pack foresees a 12 month loyalty. You can schedule the cancelation at any moment, this will take effect at the date of the pack renewal.

Let us know if you have any questions.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

Y

Yaremchuk OlegAutor

Kilobyte

My guests subscribed to the paid channel
"Pack SPORT TV+BTV+DAZN Anual", 49.99 euros per month, without my consent, in September 2024
Question:
1. Can I cancel this subscription? If yes, how do I do it?
2. 49.99 euros is a monthly payment for 1 year or after cancellation (if possible), no payment is required.
3. Does cancellation of the subscription involve a penalty?
4. How can I set the exact date of subscription to this channel on my invoices?

Guimas

Super User

Make only one topic.

You cant cancel it and im not sure if moderation can do it, but wait their response

João H.

Resposta

Gestor da comunidade

Hello @Yaremchuk Oleg,

Thank you for reaching out to us.

This will depend on the subscription made. You can check all the different packs and respective costs at the NOS Website.

You can also manage all the subscription through my.nos.pt.

The subscription of an anual pack foresees a 12 month loyalty. You can schedule the cancelation at any moment, this will take effect at the date of the pack renewal.

Let us know if you have any questions.

Thank you

Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

Pay channels

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A poupança que COMBINA

Oferta de 2 meses Uber One

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A poupança que COMBINA

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