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need solution for my problems

M

DEAR CONCERN,

I CAN SPEAK  IN ENGLISH . I AM LEARNING PORTUGUSE. SORRY FOR THAT. I AM A CUSTOMER OF NOS . I AM USEING WIFI AT MY HOME AND 2 SIMS. ALSO I SUPPOSED TO GET 2 PHONES AS THE SELLS PERSON PROMISED BUT NOW THERE NO RASPONCES.I ALSO TRY TO COMMUNICATE WITH MY NEAR NOS SERVICE CENTER BUT THERE RESPONCE ARE NOT GOOD. I NEED A SOLUTION FOLLOWING PROBLEMS.

  1. MY COUSTOMER MANAGER TELL ME I AM ABLE TO GET A DISCOUNT AFTER FAST MONTH FULL BILL PAYMENT . AS HE SAID, I SEND HIM MY BILLS BUT NO RESPOND.
  2.  AS MY CUSTOMER MANAGER SAID, AFTER FAST MONTH FULL PAYMENT I SUPPOSED TO GET MY FAST PHONE CODE BY THE 20TH OF APRIL, BUT STILL NO RESPOND, 
  3. I WAS USEING MEO SIM AND HE SAID HE WILL HANDLE EVERYTHING BUT HE IS NOT DOING ANYTHING.

I AM VERY SOCKED. IF NOS SERVICE CENTERES NOT ABLE TO SERVE EMIGRANTS COUSTOMERS, THEN WHY THE SELL PERSON CAME TO US EMIGRANTS. AS A COUSTOMER ITS VERY DISRESPECTFULL. AND IF NOS NOT ABLE TO RESOLVE IT, I NEED MY REFUND AND CANCLE MY CONTACT WITH NOS. HOPFULLE GET A RESPOND.

ND: MY MOBILE NUMBER ***************. EMAIL. *******************

Melhor resposta por João H.

Hello ​@Md.Anisul Islam,

Thank you for your feedback. We do not have an e-mail address for costumer support. All contacts are described at NOS website.

Did you formalize the cancelation with the previous provider? 

To port the second number, please submit the online form as described in our topic:

Let us know if you have any questions. 

Thank you

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    5 Comentários

    João H.
    Forum|alt.badge.img+6
    • João H.Gestor da comunidade
    • Gestor da comunidade
    • 31107 comentários
    • 29 de abril de 2025

    Hello ​@Md.Anisul Islam,

    Thank you for reaching out to us.

    Have you filled the form to port your numbers from the previous provider? 

    Please tell us what do you mean by “fast phone”.

    Thank you 

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    M
    • Md.Anisul Islam
    • Autor
    • Kilobyte
    • 2 comentários
    • 29 de abril de 2025

    if you give me a mail address it will be better for me to tell you all in details …

    • yes he port my number from previous provider, but he did not port my partners number. as he said he will take care everything. also meo charge us where we are not using meo . i also inform him about it . no respond.

    in my contract i have 2 sim cards. one for me another for my partner.

    after fast month full payment i supposed to able  1st phone nd after the end of 2nd month supposed to get my 2nd phone.

    João H.
    Forum|alt.badge.img+6
    • João H.Gestor da comunidade
    • Gestor da comunidade
    • 31107 comentários
    • Resposta
    • 30 de abril de 2025

    Hello ​@Md.Anisul Islam,

    Thank you for your feedback. We do not have an e-mail address for costumer support. All contacts are described at NOS website.

    Did you formalize the cancelation with the previous provider? 

    To port the second number, please submit the online form as described in our topic:

    Let us know if you have any questions. 

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.
    M

    Thank you for the suggestion about porting 2nd sim number, but my main issue is not that. As I said in my fast comment. its about the commitment what the seals person did behalf of NOS, I'm not wiling to pay extra money for other persons mistakes. Anyway thank you for your reply.

    João H.
    Forum|alt.badge.img+6
    • João H.Gestor da comunidade
    • Gestor da comunidade
    • 31107 comentários
    • 1 de maio de 2025

    Hello ​@Md.Anisul Islam,

    Thank you for reaching out to us.

    We apologize for the situation you described. Unfortunately if, for any reason, de documents were rejected by the previous provider or lost in process, the only way to submit a new request is through the contract holder.

    Please let us know if you have any questions. We’re always available to help.

    Thank you

    Ajude a comunidade a encontrar informação relevante. Marque como "Melhor Resposta" e faça "Like" nos melhores comentários. Siga os perfis da moderação, através da opção "Seguir", para estar sempre a par das ultimas novidades.

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