terrible customer service
Hi,
Our internet has been down since last night and I was able to schedule a technician visit for this evening. I called at 9:00AM to check whether it´d be possible to have the technician come earlier in the day since we all work from home and desperately need a working internet. The call was answered by Joanna at NOS and she was extremely rude and made me feel guilty for even calling. This is not ok. We have the highest tier of internet plus 2 mobile phone services that we have signed up for. The reason that I chose NOS was its customer service actually, but after this morning and the extremely negative attitude that I received from Joanna, I am deeply disappointed in the customer service. There are some basic rules to customer service and handling clients, and it felt like she had no knowledge of that, or perhaps never received any proper training on it. I am posting this bad experience here but would also like to escalate this matter to senior management at NOS.
Regards,
Marjan
