terrible customer service

At least you had an answer...I’m trying to call them, since 02/01/2026 and can’t get an answer. I’ve made at least 6 calls between 02/01/2026 and today 05/01/2026 and wait for 60m each call, and no one answers...what’s happening?

oh Im sorry to hear that….I don´t know what´s going on with the company. I hope your issue will get resolved soon! 

Hello ​@Marjan, welcome to the NOS Forum. 😊

We are sorry about the situation and the inconvenience caused. This is not the type of practice we stand by, so we will raise this internally with the responsible teams to ensure it does not happen again in the future.

Please let us know if the technician has already visited your address and if the issue was resolved after the visit.

Thank you

Hello ​@JMMPINTO,

We are sorry about the situation. We are here to help.
Please tell us in more detail what is happening so we can better understand how to help you.

Thank you

I have sent a message to ​@Fórum 

I’ve tried to call again and quit after 1h and 40m waiting...

We are really sorry, ​@JMMPINTO.

We have received your private message and are already following up on the situation. We will reply to you as soon as possible.

Thank you

Hi Rafaela, 

Nobody has come to our house yet and we still don´t have internet! It is extremely difficult for us to function without internet as we all depend on it for our work and our mobile data is not enough for it. 

We called your center again and they say they “hope” someone will come by 21:00. If someone does not show up as it was promised by your team (which was the slot from 17:00 - 21:00), I will really need to escalate and speak to a senior manager in your team. This is extremely unprofessional. 

Regards,

Marjan 

No senior managers speak to clients

​@Rafaela F. it is now after 21:30 on Monday January 5th and nobody came to our house. And we still don’t have internet. It is now over 24 hours that we don’t have internet and nobody at NOS seems to be bothered. I run an online business and I’m losing money since I can’t be online properly and do my work. The mobile data is not enough to cater to my workload. 
 

What can I do? Is there a place I can make an official complaint? I need urgent assistance please. 

The fastest way is: 931699000

Fastest? Since 02/01/2026 that I’m trying to call and can’t reach no one. Today I’ve tried 2 times and one of the times I waited 1h and 40m and nothing...

​@Rafaela F. it is 9:20AM on January 6th and we still don´t have internet and your technicians have not shown up yet despite promising to come. 

Thank you. Will wait for a reply

​@Rafaela F. just FYI, no one has showed up yet. It´s 11:08AM on January 6th and we still don´t have internet.

Hello ​@Marjan,

We’re sorry about the situation you described. We will check what is going on.
Please send us a private message with your NIF number to the ​@Fórum profile.

Thank you

Hi ​@Rafaela F. I just sent a private message. Can you please see if you received it? I am very nervous that no one will show up again. Can you please follow up? 

Dealing with your company shouldn´t be so stressful and costly. We are losing business since we are not able to access WIFI and both me and my husband run an online business. 

Please look into this matter urgently. 

Yes, we have received your private message and will reply as soon as possible, ​@Marjan.

Thank you very much, 😊

​@Rafaela F. thanks for your confirmation. Can you please make sure someone is on their way now? When I call your call center, they are very unhelpful and don´t provide any assurance that the technician is actually coming. 

I´d appreicate it if you could please look into it and make sure someone is coming ASAP. Thanks. 

Hello ​@Marjan,

Thank you for your message.

We have no way of confirming that in the moment. Please wait for the technician to arrive during the scheduled timeframe.

Thank you